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RETURNS & REFUND POLICY

THC Label Solutions accepts strives to provide high-quality products and customer satisfaction. We accept returns on most products, with the exception of custom-made products, under the following conditions:

### Return Eligibility

- Items must be returned within 30 days of the purchase date.
- Products must be unopened, unused, and in brand-new condition, including all original packaging, accessories, and documentation.
- A 25% restocking fee may apply to returned items.
- Custom-made or personalized products are non-returnable unless defective or damaged upon arrival.

### Return Process

1. Obtain an RMA Number

   - Contact a THC Label Solutions representative at 1800-842-4773 or sales@thclabelsolutions.com to request a Return Merchandise Authorization (RMA) number.
   - Returns sent without an RMA number may be delayed or refused.

2. Prepare Your Return

   - Clearly write the RMA number on the package as shown below:

     ATTN: RMA# 123456
     THC Label Solutions
     576 Explorer Street
     Brea, CA 92821

3. Ship Your Return

   - Customers are responsible for return shipping costs.
   - We recommend using a trackable shipping method and purchasing insurance, as we are not responsible for lost or damaged returns.

### Refund Processing

- Once your return is received and inspected, a refund will be processed within 10-25 business days to your original payment method.
- Shipping fees, handling charges, and any third-party transaction fees (e.g., PayPal fees) are non-refundable.
- If your return does not meet our eligibility criteria, it may be rejected or subject to additional fees.

### Exchanges & Replacements

- If you received a defective or damaged item, contact us within 7 days of delivery for a replacement.
- We may request photos or other evidence of the issue before approving an exchange.
- In cases where a replacement is not available, we may offer a full refund.

### Non-Returnable Items

The following items are not eligible for returns or refunds:

- Custom-made or personalized products
- Opened or used items
- Clearance or final sale items
- Items returned beyond the 30-day period

### Limitation of Liability for Fees and Expenses

THC Label Solutions accepts is not responsible for refunding or reimbursing any additional costs incurred by the customer, including but not limited to:

- Shipping fees, customs duties, import taxes, or export charges
- Third-party transaction fees (e.g., PayPal, bank transfer fees, etc.)
- Freight handling or packaging costs
- Lost, damaged, or delayed returns due to shipping carriers

By placing an order, the customer acknowledges and agrees to this policy.

For more details, please review our Shipping Policy.

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